Message from the CEO

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It gives me great pleasure to welcome you to the Zain Group website. These are exciting yet challenging times at Zain and I hope our portal creates an opportunity for our valued visitors around the world to learn more about our leading-edge operations, financial performance, strategies, services, sustainability initiatives, and values. This website is part of the external manifestation of our commitment to transparency and open communications to all our stakeholders as well as to the wider public interested in our activities.

The telecom sector is one of the most dynamic in the world. The need to modify and adapt is continuous and at Zain we appreciate this opportunity as we believe it brings out the best in us; helping us strive further to provide our valued customers with life enriching mobile voice and data services at all times. We are motivated to remain an innovative market leader, surpassing our customers’ expectations in providing them a better mobile experience, and at the same time inspiring and uplifting the communities in which we operate.

One of Zain’s key focus areas across its eight markets has always been the utilization of the latest telecommunications technology to provide our customers with the best user experience available. In order to achieve this goal, we are required to constantly upgrade our networks and this continued throughout 2013 as we invested heavily in deploying commercial 4G LTE services in Bahrain, Kuwait, and Saudi Arabia; as well as 2G and 3G upgrades in our other markets.

Zain operates under the firm belief that organizations should focus as much on sustainability and social responsibility as on pure business performance. It is important to us that our corporate social responsibility initiatives have a positive impact on our employees and the communities of all the countries in which we operate. In September 2013 Zain Group published its second sustainability report, "Dedicated to the Promise of a Wonderful World", which offers an insight into the Group’s sustainability insights and activities.

Celebrating the company’s 30th anniversary in 2013, Zain has played a pivotal role over the years in helping to facilitate the growth in telecommunications and most recently mobile broadband and we recognize and appreciate the impact we have had on transforming businesses and communities across the region.

Zain is a company of the region, from the region, and for the region, with over 6,500 Zainers employed across markets today – listening, implementing, and innovating so as to fulfill Zain’s brand promise of creating ‘A wonderful world’.

To meet the challenges ahead and fulfill all our stakeholders’ expectations, we have restructured the company’s strategic initiatives embracing sustainable business practices, focusing on enhancing customer experience, operational efficiency and people development. We will continue to grow the business organically as well as inorganically, integrating and moving into adjacent businesses either through partnerships or acquisitions, all the while focusing more on ICT and enterprise solutions, and transforming into an integrated service provider. We have identified a number of key growth areas that we intend to focus on in the coming years, and the enterprise segment is one of them. This comes in addition to actively examining new business opportunities including M2M, cloud services, and mobile money.

I look forward to detailing all these and other developments at the appropriate time, and our website will remain the ideal source of updated information.

Zain is a success story that would not be possible without the contribution of our customers and dedicated employees who have shared our incredible journey thus far. We look forward to continuing to serve and engage with them as well as other stakeholders in the future. We appreciate the ongoing support received from those who are interested in Zain’s activities and pledge to continue in our efforts to exceed expectations.

Thank you for taking the time to visit the Zain Group website and I wholeheartedly welcome any constructive feedback you may have.

Scott Gegenheimer
Zain Group CEO

A Wonderful World