Workplace
Corporate Social Responsibility is embedded in Zain core values. We are a family that believes we all should respect these values, practice them and remain constant, irrespective of the different national cultures and identities the Group might eventually absorb.
At Zain, we have developed a unique culture that follows best of breed practices. Simply a positive culture leads to corporate excellence, and corporate excellence is one of the main ingredients in a recipe for success that has seen Zain achieve a market-leading position in the Middle East and Africa.
Zain is an environment in which CSR can thrive, embedded as it is in Zain’s core values of Heart, Radiance and Belonging.
The Zain workplace is about:
- Passion
- Ownership in the organization
- Performance-based remuneration
- Market-based pay
- Providing proper health insurance
- Learning
- Developing leadership skills
- Management and business knowledge
- Enjoying work
- Opening a dialogue between different layers of an operation
- Leveraging diverse cultures and creating an environment in which we can all excel
Equal opportunities and diversity
We at Zain promote a working environment free from discrimination, harassment and victimization, ensuring, from the recruitment process onwards, equal opportunities for all. We employ a workforce that reflects the diverse communities in which we operate, while we comply with the local laws and regulations of the countries from which these communities are drawn.
Training and development
Zain’s human resources programs are highly-integrated and designed to make Zain the workplace of choice, by meeting the needs of employees and supporting the organization’s mission, vision, and values. These programs make statement about the company and the genuine partnership Zain wants with all its employees.
To help employees find a work-life balance, many programs have been implemented on an operational, and to a lesser extent, at Group level. With our Individual Development Plan (IDP), each employee develops according to his or her individual needs.
Zain Academy
The Zain Academy created in 2008 as a vehicle to implement learning across Zain. The aim of the Zain Academy is to assist the Zain leaders and those responsible for execution in driving business performance & value through functional & managerial excellence. This will be done through leveraging our diversity and synergies whilst living the Zain values.
Zain Dialogue
We at Zain have chosen to implement a robust, dynamic and flexible performance management system called Zain Dialogue. We believe in creating a high performance and high people centric culture where we build on our employees’ strengths and the trusting relationship between us. Zain Dialogue is more than a system but rather an extension of our culture and our philosophy as a company and an active member in our communities. To complement and measure the system, we have devised a comprehensive employee engagement survey.
Health
The well being of our employees is a priority. Hence, all Zain operations strive to maintain a safe workplace by preventing or eliminating risk and providing all employees with appropriate safety training. Zain has established suitable mechanisms to avoid workplace accidents, injuries or disease through strict compliance with all relevant regulations and the preventive management of potential hazards.
Zain’s first fully-equipped, on-site health clinic in Amman, Jordan treats employees and their families while referring more serious cases to specialists or hospitals. The clinic has medical professionals on duty during working hours and on-call after working hours and on holidays. Zain in Jordan was the pioneer in implementing this model in 2000 and one of the Group CSR objectives for 2009 is to begin implementing other on-site clinics throughout the Zain operations.
